How This FAQ Works for You
We built this page around the real questions that come up after you open an account — not a generic help document. Most queries fall into four areas: getting your account verified, funding it through a local wallet, withdrawing your balance, and reaching support when something stalls. For deposits, the path is the same whether you use bKash, Nagad, or Rocket: log
in, open the cashier, select your wallet, enter the amount, and send to the account number shown on screen. Confirm with your PIN and the credit appears in your lobby balance. Withdrawals follow a short verification step — your registered wallet number must match the one on your account before the transfer processes. If you are in Dhaka or anywhere else in
Bangladesh, the process is the same on mobile or desktop. For anything outside these steps, our support team is reachable via live chat and email during service hours.
- bKash
- Nagad
- Rocket